The Hoffmann Family of Companies
Position available for Customer Service Representative
AT AMERICAN FARMS LLC
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Company:
AMERICAN FARMS LLC
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Available Position(s):
Customer Service Representative
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Job Description:
Job Description:
Process orders for landscapers, garden centers, country clubs, theme parks etc. Handle calls and
customer service issues, back up to the receptionist
Duties & Responsibilities
Responsible for a designated geographical area of customers and for meeting or exceeding the sales goals for that area
Will be working in coordination with an outside sales rep in those territories
Also works collectively with other sales reps and territories
Learn the product line in order to assist the customer with product questions
Master our custom software, in order to manipulate product inventory and orders to best meet the
customers’ needs as well as flow product efficiently off the farm.
Cheerfully answer calls and help the customer navigate through our product availability.
Redirect customers to other products when there is no availability of what they are asking for
Enter phone, fax and e-mail orders into our system
Follow up on orders and allocations to insure the efficient flow of product and to ensure the customer
receives all the product they are expecting
Monitor shipments, communicate order changes or shipping delays to customers and sales reps
Qualifications & Benefits
High School degree or higher
Ability to multi task and good attention to detail
Proficiency with Microsoft Excel
Excellent verbal communication and listening skills
Bilingual – English/Spanish (plus)
Plant Knowledge (plus)
Health and Dental coverage
401(K) with company match
Paid Vacation time
Paid Holidays
Contact: Maria Sole 239-825-7335
Send Resume to : [email protected]
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Contact Person:
MARIA SOLER
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Contact Phone:
239-455-0300
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Contact Email:
[email protected]
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