AMERICAN FARMS
American-farms.com
1484 KEANE AVE. S.W. NAPLES, FL 34117
Send Resume to [email protected]

CUSTOMER SERVICE REPRESENTATIVE
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Title: Customer Service Representative
Reports to: Sales Coordinator
Summary of Position:
Process orders, handle calls and customer service issues, back up to receptionist
Duties & Responsibilities:
• Responsible for a designated geographical area of customers and for meeting or exceeding the sales goals for that area
• Will be working in coordination with an outside sales rep in those territories
• Also works collectively with other sales reps and territories
• Learn the product line in order to assist the customer with product questions
• Master our custom software, in order to manipulate product inventory and orders to best meet the customers’ needs as well as flow product efficiently off the farm.
• Cheerfully answer calls and help the customer navigate through our product availability.
• Redirect customers to other products when there is no availability of what they are asking for
• Enter phone, fax and e-mail orders into our system
• Follow up on orders and allocations to insure the efficient flow of product and to ensure the customer receives all the product they are expecting
• Monitor shipments, communicate order changes or shipping delays to customers and sales reps
• Frequent field checks are required to view the available product as well as future availability so as to better assist customers with their orders
Qualifications:
• High School degree or higher
• Ability to multi task and good attention to detail
• Proficiency with Microsoft Excel
• Excellent verbal communication and listening skills
• Bilingual – English/Spanish (plus)
• Plant Knowledge (plus)

Pay: Commensurate with experience

Benefits: 401(k), 401(k) matching, Health insurance, Paid time off