JOB DESCRIPTION

Evaluate and repair customer bikes, maintaining store rental fleet, order and process any bike repair parts, direct employees. Ensure high level of customer satisfaction through excellent service.

Maintain rental fleet bikes and ensure they are in proper working order and safe for customers

Follow a shop schedule for bikes needing repair or service provided by Specialist

Complete shop tickets in a timely manner

Effective and clear communication with customers

Maintain a high level of product and area knowledge

Learn and share product knowledge with enthusiasm

Keep shop organized

Lead team members with integrity and by example

Ensure adherence to protocols and standard operating procedures

Consistent collaboration with management team

Ensure adherence to protocols and standard operating procedures

Continue training and receive certifications where necessary

Other duties as assigned

JOB REQUIREMENTS:

Have bike repair knowledge

Ability to multitask as needed

Lift heavy objects up to 50lbs frequently

Work weekends and evenings